Switch or replace a device whenever, wherever, and for whatever reasons.
Switch your device or replacing your screen should never be a hassle. You can switch your device or replace your device through our website or by calling us. We also deliver the device to any residential or office address in Hong Kong for ultimate convenience. We take your device in any condition to give you total flexibility and peace of mind.
How we help you switch
We are committed to helping you switch or replace your old handset in the fastest, most convenient way possible.
Start Switch or Screen Replacement
Enter a few simple details to begin including your personal information
Switch or Replace Options
Select switch to like-for-like and get exactly the same model or select a new colour; or switch to like-for-similar and try a different device brand or style (subject to availability) or select screen replacement
State of Device
Provide some basic details on the current condition of your device.
Pick a residential or office address and a driver will come to you.
Enter your credit card details or select bank transfer. Switch the device/screen replacement subject to payment of 22% or 3% of the registered device suggested retail price at the time of applying for this service.
Frequently asked questions
What is "Handset Switch" Service?
Under what scenario can I raise a service request?
How many times can I raise a service request in 1 year?
What is like-for-like / like-for-similar switch or replacement?
We'll switch or replace your device for the same brand and model. Select the same colour or try a different one.
Feel like switching or replacing the device brand or style? Choose from our predefined models selection and receive a different brand or style of phone within the same generation and price range.
Model and colour selection is subject to availability.
How do I pay the service fee? How is this calculated?
Is Handset Switch Service an insurance product?
How long does it take for screen replacement?