Switch or Replace for any reasons!

Fast, Easy, Freedom to replace

SUPREME and 3HK Handset Switch Service will quickly switch your device or replace your screen for any reason. Our fast & easy 2 step process lets you decide when you need a replace the screen or swtich the handset. Whenever you want, wherever you are, whatever the reason. Why wait?

Switch or Screen Replacement Update Device information

Switch or replace a device whenever, wherever, and for whatever reasons.

Switch your device or replacing your screen should never be a hassle. You can switch your device or replace your device through our website or by calling us. We also deliver the device to any residential or office address in Hong Kong for ultimate convenience. We take your device in any condition to give you total flexibility and peace of mind.

How we help you switch

We are committed to helping you switch or replace your old handset in the fastest, most convenient way possible.

Two arrows around a device that shows how the switch process allows users to always have a device.

Start Switch or Screen Replacement

Enter a few simple details to begin including your personal information

A finger selecting an option on a keyboard.

Switch or Replace Options

Select switch to like-for-like and get exactly the same model or select a new colour; or switch to like-for-similar and try a different device brand or style (subject to availability) or select screen replacement

Punctuation marks above a device to describe a state of a device.

State of Device

Provide some basic details on the current condition of your device.

A pin point on a location that explains that we deliver the device where customers ask us to.

Delivery Summary

Pick a residential or office address and a driver will come to you.

An invoice with a dollar that shows how much customers need to pay.

Payment Details

Enter your credit card details or select bank transfer. Switch the device/screen replacement subject to payment of 22% or 3% of the registered device suggested retail price at the time of applying for this service.

Simply pick the best model to suit your lifestyle.

Phone replacing with a screw driver.

Screen replacement

Damaged? Cracked? Turned yellow? Black spots? No problem! We will replace your screen for any reason.

Frequently asked questions

Handset Switch Service is a fast, easy & reliable device protection that promises to deliver a switch or replace your screen for any reason. No matter the screen is damaged, cracked, turned yellow or have black spots on it, we will replace your screen. Or you can switch the device if there is water damaged or simply want to change to another model.
You are eligible to request a switch device or replace the screen whenever, wherever, and for whatever reasons. However, please note that your Service Request will only be accepted if the IMEI or serial number of the device you presented during Service Request matches with the IMEI or serial number of the device you registered as the “Registered Device”.
This depends on the exact plan you bought. Check your details in MyAccount to find out.

We'll switch or replace your device for the same brand and model. Select the same colour or try a different one.


Feel like switching or replacing the device brand or style? Choose from our predefined models selection and receive a different brand or style of phone within the same generation and price range.

Model and colour selection is subject to availability.
You have to pay the service fee by credit card or bank transfer. Switch/screen replacement fee is subjected to 22% or 3% of the Registered Device suggested retail price at the time of applying for this service.
It is not an insurance product and customers can request service for any reason and do not need to prove how the Registered Device was damaged.
Normally, the screen will be replaced within 24 hours – subject to parts availability and operating hours from our service provider. (Excluding Sunday and Public Holiday)